Return & Refund Policy

At our store, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Eligibility for Returns

You may request a return if:

• The product arrives damaged or defective.

• You receive the wrong product.

• The product is missing important parts or accessories.

• The product does not match the product description in a significant way.

Return requests must be submitted within 3 days of receiving your order.

2. Unboxing Video

For damaged, defective, or incorrect products, customers are strongly advised to record a clear unboxing video from the moment the package is opened.

This video may be required to verify the issue and process your return or replacement request.

3. Non-Returnable Items

Returns may not be accepted if:

• The product has been damaged by the customer.

• The product shows signs of misuse or improper handling.

• The product has been modified or repaired by the customer.

• The original packaging or important accessories are missing.

• The return request is made after the return period.

4. Refunds

Once your return is received and inspected, we will inform you whether your refund request has been approved.

If approved, the refund will be processed through the available payment method agreed with the customer.

For Cash on Delivery orders, we may request the customer's bank or other suitable payment details to process the refund.

5. Replacement

Where possible, defective, damaged, or incorrect products may be replaced with the same product instead of issuing a refund.

If the same product is unavailable, we may offer an alternative solution or refund.

6. Return Shipping

If the product is confirmed to be damaged, defective, incorrect, or incomplete due to our error, we will cover the applicable return shipping cost.

For returns caused by customer preference or reasons not covered by this policy, return shipping may be the customer's responsibility.

7. Order Cancellation

Orders can be cancelled before they are dispatched.

Once an order has been shipped, cancellation may no longer be possible.

8. How to Request a Return

To request a return or refund, contact us with:

• Order number

• Customer name

• Reason for the return

• Clear photos/videos of the product

• Unboxing video, if available

Our team will review the request and guide you through the next steps.

9. Contact Us

For return, replacement, or refund assistance, please contact our customer support team through the contact details provided on our website.

We aim to make every order a smooth and reliable shopping experience.